Return & Refund Policy

Last Updated: October 11, 2026

At Zeepro Global Fashion, we want customers to have a positive shopping experience. This policy explains the conditions for requesting returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the conditions below and applicable consumer protection laws.

To qualify for a return, an item must generally be:

• Unworn, unused, and unwashed

• In its original condition

• Returned with original tags and packaging, where applicable

• Accompanied by proof of purchase or the order number

2. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

• Customized or made-to-order bridal dresses

• Personalized products

• Items damaged through customer misuse

• Items returned without required tags or packaging

Any hygiene-related exclusions will be applied only where lawful and appropriately disclosed.

3. How to Request a Return

To request a return, contact our customer service team with:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs, if the item is damaged or incorrect

Please wait for return instructions before sending the item back.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us promptly with your order details and supporting photographs. We will review the issue and provide an appropriate resolution in accordance with applicable law.

5. Refund Process

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or bank.

6. Return Shipping Costs

Return shipping costs will be communicated during the return approval process. Where an item is defective, damaged, or incorrectly supplied, responsibility for return costs will be handled in accordance with applicable law and our confirmed return instructions.

7. Exchanges

Exchanges may be available depending on product availability. Please contact customer service to confirm whether your requested size or alternative item is available.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been dispatched or production of a customized item has started. Any cancellation fees or restrictions will be disclosed where applicable and permitted by law.

9. Legal Rights

Nothing in this policy limits any mandatory consumer rights available under applicable law.

10. Contact Us

For return or refund requests, contact:

Zeepro Global Fashion

 

Email : zeeprro@gmail.com
Contact No : ± 62 85289715245

Address: Indonesia Stock Exchange Tower 1, Level 3, Suite 304, SCBD,
Jalan Jendral Sudirman Kav. 52-53, Senayan Village, Kebayoran Baru District,