Cancellation Policy

Last Updated: October 11, 2026

At Zeepro Global Fashion, we understand that customers may occasionally need to cancel an order.

1. Requesting a Cancellation

Customers should contact us as soon as possible after placing an order and provide their order number and cancellation request.

2. Orders Not Yet Dispatched

Cancellation requests for orders that have not been dispatched may be accepted, subject to order status and applicable law.

3. Customized and Made-to-Order Products

For customized or made-to-order bridal dresses, cancellation may be restricted after production has started. Any applicable restrictions will be disclosed before purchase and will not override mandatory legal rights.

4. Orders Already Dispatched

Orders that have already been dispatched may not be eligible for cancellation. Customers may request a return in accordance with our Return & Refund Policy.

5. Refunds for Cancelled Orders

If a cancellation is approved and payment has been collected, the eligible refund will generally be processed to the original payment method. The time required for the refund to appear may depend on the payment provider or bank.

6. Cancellation by the Store

We may cancel an order if a product is unavailable, payment cannot be verified, or fulfillment is not possible. In such cases, we will notify the customer and arrange an appropriate refund where applicable.

7. Contact Us

For cancellation requests, contact:

Zeepro Global Fashion

Email : zeeprro@gmail.com
Contact No : ± 62 85289715245

Address: Indonesia Stock Exchange Tower 1, Level 3, Suite 304, SCBD,
Jalan Jendral Sudirman Kav. 52-53, Senayan Village, Kebayoran Baru District,